Refund policy

We have a 7-day return policy, which means you have seven (7) days as of the delivery date of your item to request a return.

If for any reason the item is less than satisfactory, a return request may be made within seven (7) days of the delivery date and, if the return request is accepted, a refund will be issued minus the original shipping costs. Please note you will need to cover the shipping costs of the return.

 

To be eligible for a return, all return items must be in the same condition that you received it, unworn, unaltered, and in its original packaging with tags still attached. You must also have the receipt or proof of purchase. Returns will only be accepted via the provided shipping return label.

 

To start a return, you can contact us at oceanwavecomp@gmail.com for approval. Once your return has been approved, we will contact you with the address to send your purchase. You will need to create and pay for your return label via USPS or DHL. 

 

You can always contact us for any return question at oceanwavecomp@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. This must be done within seven (7) days of delivery receipt.

 

Exceptions / non-returnable items
Certain types of items cannot be returned such as hats, jewelry, swimwear, undergarments, custom products (such as special orders or personalized items), all holiday products offered, and personal care goods (such as beauty products, hair products, etc.).

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
We do not allow exchanges. You will need to return the item and purchase the item you prefer.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not - please see "Exceptions / non-returnable items" to ensure your item is eligible for return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at oceanwavecomp@gmail.com.